Diane Roberts, CTC, Luxury and International Travel
Certified Travel Counselor
Custom Trips, Luxury, International Travel
Experience is very important when it comes to booking getaways and destination weddings. And I have more than 30 years in the travel industry. I started working as a receptionist at a travel agency even before I graduated high school, moved into reservations, and am now the office team leader for our boutique agency. Over those years, I have successfully booked many getaways, including the most difficult and challenging ones, such as destination weddings and large group travel.
My experience allows me to thrive on challenges — such as the 55-day Australia FIT (fully independent travel) itinerary I crafted for one client. It also means that if you should encounter a situation while on your vacation — such as a missed connecting flight — I will have the expertise necessary to get your journey back on track. More than likely I have had to deal with an issue similar to yours in the past, so I can now apply that knowledge to successfully solving your problem.
I am also known for providing excellent customer service and for being very detail-oriented. You can be assured that when you book with me, all aspects of your trip will be covered. I also understand the importance of communication, so I will also keep you informed as progress is made on your itinerary and bookings.
I am very proud to say that most of the people I book vacations for today are either repeat clients or referrals. And because a good travel agent always works hard to get to know their clients, their personalities and likes and dislikes, I have also become friends with many of my customers over the years.
Of course, I still love booking trips for new clients, as well. In addition to my years of experience, I also strive to stay well-informed on what is going on in the industry. So I have also completed both of the Travel Institute’s Luxury Travel and Destination Wedding courses. I have also traveled extensively, myself. Some of my favorite journeys have been:
- River cruises
So if you are searching for an experienced travel agent who will know how to customize a journey to your particular travel style, please contact me. I look forward to hearing from you and working on your next amazing getaway in the near future!
Multi-Trip Planning Advice
This travel agent is amazing. I consider myself a pretty good researcher and still after tracking down the very best deals I can find, Superior can usually beat them. If they can’t beat them, they at least match them and then I have an experienced team on my side if something should go wrong. We have booked numerous family trips as well as romantic excursions for two using Superior. I couldn’t believe how much they saved us on a week at Disney! We always get great advice, help with any documents, reminders etc. Our specific experiences are with Diane, and she is just so helpful and informative. She’s made calls on her day off for us just because she knew rates were changing! Travelling with Superior gives us great peace of mine when we are vacationing out of the country because we know we can make just one phone call and they will take care of the rest. We will only use Superior for all of our travel needs.
Outstanding service. I’d never go through the hassle of setting up a trip when Diane makes it as simple and flawless as she does. As an example our last 2 vacations to the Bahamas were met with weather issues on the days of our return. When I contacted Diane to let her know, she was already aware of the potential for our flights to get canceled and had taken care of the situation by re-routing us to get around the weather and still get home on the same day as we had planned. Outstanding!!!
The best trip of our lives was a Baltic Cruise.
Diane Roberts responded:
Thank you! I look forward to your next adventure!
Consistent Excellent Service
One of many wonderful trips Diane planned!
Diane Roberts responded:
Thanks Mary. It’s always fun planning with you too. I appreciate your business!